Diplay Privacy Policy

Welcome to Diplay.

This Privacy Policy explains how PT. Dunia Siber Teknologi, also known as Dusitek ("Diplay," "we," "us," or "our"), collects, uses, processes, stores, shares, and protects information when you use Diplay services.

• The https://diplay.app website.
• The Diplay application for digital signage management.
• The Diplay TV application used on digital screens.
• Other supporting services provided and controlled by Diplay.

Diplay is a digital signage platform that helps businesses manage outlets, screen devices, image and video content, playlists, display schedules, and content playback monitoring.

By using Diplay services, you acknowledge that you have read this Privacy Policy. Where consent is required under applicable law, we will request that consent through appropriate means.

In this policy, "Personal Information" means information relating to a person who can be identified directly or indirectly, such as a name, email address, account information, device information, or other information that can be associated with a particular individual.

We use collected information for the following purposes:

• Registering, identifying, verifying, activating, deactivating, and managing user and organization accounts.
• Providing users with access according to their roles and authority.
• Managing brands, outlets, screen devices, content, playlists, and display schedules.
• Connecting screen devices to the appropriate outlet or organization.
• Uploading, storing, distributing, and displaying digital content on designated devices.
• Showing device status, content distribution status, and playback history for customer operations.
• Sending important notices about accounts, services, devices, or changes related to your use of Diplay.
• Responding to questions, requests, complaints, and user support needs.
• Maintaining, developing, analyzing, and improving the quality and reliability of the service.
• Detecting, investigating, and preventing misuse, unauthorized access, fraud, or unlawful activity.
• Meeting applicable contractual, security, legal, and regulatory obligations.

We do not use account information, camera access, selected media, or signage operational data for third-party advertising or cross-app tracking.

3.1 Prospective Customer and User Information

When you contact us to register, request information, use the service, or obtain support, we may collect:

• Name.
• Email address.
• Phone number.
• Company or organization name.
• Type of business and relevant business information.
• User's position, role, or authority within the organization.
• Account information and login information.
• The content of communications you send to us.

Self-service registration is not available through the Diplay Application. To request an account or access to Diplay services, you or your organization must contact PT. Dunia Siber Teknologi using the contact information in the Contact section. An account may also be created or managed on your behalf by a customer organization.

3.2 Organization, Outlet, and Device Information

When users manage their business through Diplay, we may process:

• Brand or organization name.
• Outlet name, code, address, region, time zone, and operating hours.
• Screen device name or identifier.
• Relationships between devices, outlets, content, and display schedules.
• Screen capability information and device operating status.
• Device registration, activation, and last activity times.

This information is used to ensure that content is delivered and displayed at the correct outlets and on the correct devices.

3.3 Signage Content and Media

When users select and upload content, we may process:

• Images or videos selected by the user.
• Content names and types.
• Content size and duration.
• Playlist arrangements and display schedules.
• Information about the upload process and content availability.

The application only processes media selected by the user for digital signage purposes. The application is not intended to scan or upload the user's entire collection of photos and videos.

3.4 Device Pairing and Activation Information

Users may use the camera to scan a QR code displayed on Diplay TV. Scanning takes place after the user selects this function and grants camera permission.

A successfully scanned code is used to connect a screen device to the appropriate account, organization, or outlet. The camera view is not used for advertising and is not intended to be stored as a photo or video by Diplay.

3.5 Activity and Playback Information

To help customers ensure that the service is operating properly, we may process:

• Whether a device is active or inactive.
• The last time a device connected to the service.
• Schedules and content assigned to a device.
• Content playback times and durations.
• Content distribution and playback success status.
• Disruption information needed for troubleshooting.

This information is used for operational monitoring, playback reports, technical support, and service improvements.

3.6 Device Information and Service Usage

When you use the Diplay website or application, we may process:

• Device type, operating system, browser, and application version.
• IP address and network information.
• Access times and the pages or functions used.
• Performance, error, security, and usage activity information.
• Cookies or similar technologies needed for site security and functionality, where used.

This information is used to provide access, maintain security, prevent misuse, handle disruptions, and improve service quality.

3.7 Information from Organizations or Other Parties

We may receive information about you from an organization that creates or manages your Diplay account, including your name, email address, role, and access rights.

We may also receive information from service providers or partners that help operate Diplay, to the extent necessary to provide the service, handle support, maintain security, or meet applicable obligations.

Diplay may request the following access depending on the functions you use:

• Camera access to scan QR codes when connecting a screen device.
• Photo or video access to select media for display.
• Internet access and basic device information to operate the service, send content, and show device status.
• Storage on the Diplay TV device so scheduled content can continue playing when the internet connection is disrupted.

You can manage camera and media permissions through your device settings. If permission is not granted or is revoked, functions that require that permission may not be available.

Diplay does not currently require access to precise location, contacts, the microphone, SMS, or call history to provide its service functions.

Customer organizations and authorized users are responsible for the validity, accuracy, and usage rights of all information or content entered into Diplay.

If uploaded content contains faces, names, Personal Information, confidential information, or works belonging to others, customers must ensure that they have the necessary legal basis, permissions, and consent before using that content.

Customers must not enter unnecessary Personal Information, including sensitive information, into outlet names, device labels, playlists, schedules, or other parts of the Diplay service.

We do not sell or rent Personal Information to others for their marketing purposes.

We may share information or provide access to it in the following circumstances:

6.1 Within the Customer Organization

Authorized users within the same organization may view or manage account, outlet, device, content, playlist, schedule, and report information according to their roles and access rights.

6.2 Service Providers and Partners

We may use service providers to assist with data storage, content delivery, communications, security, service monitoring, and technical support. Those providers may only process information as necessary to provide services to Diplay and our customers.

6.3 User-Selected Services

If you choose to contact us through WhatsApp or open another third-party service, the information you submit will be processed under that service provider's privacy policy.

6.4 Legal and Security Obligations

We may disclose information when required by law, legal process, or a lawful government request; to enforce an agreement; or to protect the rights, safety, and security of Diplay, our customers, users, or the public.

6.5 Business Changes

If PT. Dunia Siber Teknologi is involved in a merger, acquisition, restructuring, or transfer of business activities, information may become part of that process with appropriate confidentiality and privacy protections.

We retain information for as long as necessary to provide the service, maintain the business relationship, fulfill customer instructions, provide support, maintain security, resolve disputes, and meet legal obligations.

In general:

• Account information is retained while the account or business relationship remains active.
• Outlet, device, content, playlist, and schedule information is retained while it is needed by the customer organization or until it is deleted by an authorized user.
• Device status and playback history are retained as needed for operational reports, support, security, or contractual obligations.
• Communications and support information is retained as needed to handle requests and maintain service history.
• Backup copies may remain stored for a limited period before being overwritten or deleted according to schedule.

Some operational information may be stored temporarily on a device to maintain a user session or allow Diplay TV to play content when the connection is disrupted. After a TV device is deactivated, copies of content or certain playback history may remain until application data is cleared, the device is reset, or the application is deleted.

When information is no longer needed, we will delete it, anonymize it, or stop retaining it, unless further retention is required by law or necessary for security and dispute resolution.

We make reasonable technical and organizational efforts to protect information from unauthorized access, use, alteration, loss, or disclosure. These efforts include access restrictions, protection of communications and storage, security monitoring, and operational reviews.

Users and customer organizations are also responsible for keeping login information confidential, limiting access to accounts and devices, using secure networks, and promptly notifying us of suspected misuse.

No method of transmitting or storing information over the internet is completely risk-free. If you suspect that an account, device, or organizational data has been misused, contact us immediately.

We may use service providers that process or store information in other countries or regions to support Diplay's operations. In those circumstances, we will apply reasonable safeguards and ensure that processing is carried out in accordance with contracts and applicable data protection requirements.

Subject to applicable law and your relationship with Diplay, you may request:

• Access to, or information about, the personal data we process.
• Correction or updating of inaccurate information.
• Deletion of information that is no longer necessary.
• Restriction of, or objection to, certain processing.
• A copy of information where that right applies.
• Withdrawal of consent for processing that relies on consent.

You may change certain information through the application where that function is available for your role. You may also contact your organization administrator or PT. Dunia Siber Teknologi for assistance.

We may request additional information to verify your identity, authority, and the scope of your request. Restricting or deleting certain information may prevent some service functions from being used.

Self-service registration is not available through the application. To request a Diplay account or access to the service, you or your organization must contact PT. Dunia Siber Teknologi. An account may also be created or managed on your behalf by a customer organization. Requests to delete an account or data may be submitted through the organization administrator or the PT. Dunia Siber Teknologi contact information below.

Include your name, account email address, organization name, and the information you want deleted. Do not send passwords or confidential login information by email or WhatsApp.

We will verify the requester's identity and authority and coordinate with the customer organization where necessary. Some information may be retained if required by law, necessary for security, or needed to establish, exercise, or defend legal claims.

Diplay is a business and digital signage service that is not directed to children. We do not knowingly collect children's Personal Information through the service. If you believe that information about a child has been provided without authorization, contact us so that we can review and address it.

The Diplay website or application may contain links to third-party websites or services. We do not control and are not responsible for their privacy practices. We recommend reading their privacy policies before providing information.

We may update this Privacy Policy to reflect changes to the service, technology, information management practices, or applicable regulations. The latest revision date will be shown at the top of this policy.

If changes are material, we may provide additional notice through the website, application, email, dashboard, or other reasonable means.

If you want to request an account or access to Diplay services, have questions, want to exercise your rights regarding Personal Information, request data deletion, or submit a privacy complaint, contact:

If your account was provided by another company or organization, you may also contact the organization administrator for requests to access, correct, or change roles or to delete operational data.